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Return Policy 

Customers must contact EJC Labs (by  email, or return authorization form) within 7 days of receipt of our products, if applicable (see below), to request a return authorization. Returns will not be authorized after 7 days. All returned products must have a Return Authorization Number (RMA) printed on the outside of the package to be accepted. 

Liquid products, Due to personal tastes and preferences we are unable to offer returns, refunds or exchanges for e-liquid,flavor concentrate,pg,vg,nicotine extract products. We highly recommend purchasing a small sample bottle of liquids to find out if it is good for your personal tastes.including concentrated flavorings, chemicals, and solutions may not be reused or resold once they have left our chain of custody, and are not eligible for return or refund. We recommend ordering small sample quantities of these products to test for suitability, prior to making a large purchase. 

Damaged merchandise must be reported to EJC Labs immediately upon receipt of shipment. In order to expedite a damage claim with the shipping company, please document any shipping damage with detailed photographs showing the damaged shipping box, packing materials, and damaged products. 

Shipping charges are non-refundable. 

Exceptions to the above are made solely at the discretion of EJC labs. 

Please complete the form below to request an RMA number.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.Or simply fill out the form below. We'll notify you via e-mail of your refund once we've received and processed the returned item.

   Full Name:
*  Email Address:
   Company Name:
   Phone Number:
   Order Number:
   RMA Number:
*  Details:
*  Captcha Check:

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